![]() Rinse your glasses with warm water, then dry them off with a microfiber cloth. Polarized/mirrored lenses require extra care to ensure optimal performance, especially after contact with saltwater. Product Questions How should I clean my polarized lenses? You can expect a refund within 24 business hours after we received your order. Make sure to email us: if you are having any issues with our products or if you’d like to return. ![]() How do I return my eyewear products to IVI? We also offer 50% OFF on your next purchase of pairs of sunglasses or glasses if your glasses are damaged. IVI offers a one-year warranty for every order. Please contact our customer service team for any returns at How long are sunglasses/glasses covered under warranty? Warranty | Exchange | Return Orders What is IVI’s return policy? IVI uses FedEx to ship out International orders. IVI uses the United States Postal Service to ship out Domestic orders. We will provide you with an order confirmation including a tracking number. You’re able to track your order after it has been shipped out. Orders are typically shipped out within 24 business hours after purchase. The cost of international shipping is $29.00 How soon will my order be shipped? How much does shipping cost?įree shipping (not validated during promotions) If you did not receive a confirmation email, please check your spam email or email us at for further assistance. ![]() Our team will get back to you as soon as possible to resolve your concern. To make changes or to cancel an existing order, please email customer service at before your order is shipped out. We accept payments through debit and credit card Can I change my order after a purchase? | How do I cancel my order? | Why haven’t I received my confirmation email yet? Billing Orders | Shipping Information What types of payments does IVI take? ![]()
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